Give Your Patients

the Personal

Support They Need

Train your doctors, nurses, and staff to guide patients through concerns and anxieties over their treatments and help them change their health behaviors in powerful, sustainable ways.

How It


We believe that internal context, culture, and capacity are often essential for maximizing results, which is why we offer our programs through a train-the-coach model that helps nurses, doctors, and other healthcare assistants deliver unlimited coaching sessions with your patients

Each participant goes through a rigorous training process to learn each aspect of our programs and gain a deep understanding of how to implement each strategy, method, and tool. Participants are certified after completing live workshops, learning challenges, and coaching sessions that meet high standards.

As part of your annual membership, participants receive continuous support from our coaches and gain access to all of our coaching and training materials, which are updated regularly based on data from real outcomes at member organizations across the country.



Digital Base Camp

Participants prepare for live workshops with a series of personalized, digital resources that provide the background knowledge needed to enter each live learning experience. The digital base camp also serves as a valuable reference point and library of resources that can be visited over and over again.

Live Workshops

Participants gather with individuals from around the country for a series of live, digital workshops in which participants learn about each coaching method and strategy and how techniques lead to greater student success.

Realplay Sessions

Each participant walks through authentic, experiential ‘realplay’ scenarios with peers and coaches to practice strategies and methods before engaging in live challenges with real patients.

Learning Challenges

After each workshop, participants engage in an experiential learning challenge, putting each strategy, method, and tool in action in order to gain a deep understanding of the process and how it can help patients.

Ongoing Coaching

After each challenge, participants meet with a certified coach, who acts as a catalyst for growth by serving as a pillar of support and a facilitator for reflection on learning as you implement each process and coaching method with patients.

In today’s value-based clinical world, it’s more important than ever for patients to fully engage in treatments and their health. Our patient coaching and engagement strategies change the game and give your patients someone they can lean on to support them through challenging diseases and treatments.


50% of patients leave primary care visits without completely understanding what their doctor told them. (1)


9% of patients participate in shared decision making, which has been associated with improved outcomes. (2)

50% / 10%

Average adherence rates are 50% for prescribed medications and below 10% for lifestyle changes. (3)

(1) Bodenheimer T. A 63-year-old man with multiple cardiovascular risk factors and poor adherence to treatment plans. JAMA. 2007;298:2048-2055. (2) Braddock CH, Edwards KA, Hasenberg NM, Laidley TL, Levinson W. Informed decision making in outpatient practice. JAMA. 1999;282:2313-2320. (3) Haynes RB, McDonald HP, Garg AX. Helping patients follow prescribed treatment: clinical applications. JAMA. 2002;288:2880-2883. Research provided by American Academy of Family Physicians.

Ready to Engage

Your Patients in a

Powerful Way?

Want to boost your brand, increase engagement, and provide your patients with personalized care and support? Let’s talk.